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Privacy Policy

Last updated: October 2, 2026

This Privacy Policy describes how S2Y ("we") collects, uses, and discloses personal information when you use our website (the "Site"), S2Y mobile app, or connected services. Website shopping and cookies are described below; the mobile app has separate choices for Apple Health access, account backup, and Omer Online sharing. Additional details about health information are in our Consumer Health Data Privacy Policy.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. The website categories below are distinct from the mobile app data described in the next section. In this Privacy Policy, "personal information" means information about an identifiable individual.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our analytics providers and payment processors.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our payment processors and shipping partners.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Personal Information collected: name, email address, phone number, and any other information you choose to provide.

S2Y Mobile App

The app can use an account identifier and sign-in details to provide account features. You may also choose to enter check-in responses, connect a Rapha device, import documents, attach photos or files to a message, or grant access to selected Apple Health categories. The app uses these inputs to provide the feature you choose, such as personal trends, a session history, or an answer to a question. Merely granting Apple Health access does not enable account backup or Omer Online sharing.

  • Apple Health on this iPhone: with your permission, the app reads available health information for the trends and summaries you request. You control Health permissions in iPhone Settings. The app does not need account backup to read Health information.
  • Optional sample account backup: this setting is off by default. If you turn it on while signed in, newly received step count, heart rate, resting heart rate, active energy, and body mass samples are copied to your S2Y account. Turning it off stops future uploads but does not itself erase copies already uploaded.
  • Check-ins and Rapha: the app can record check-in responses and available Rapha device-status and session information. Account backup of completed check-ins is a separate choice. A device connection or command is not proof of delivered output.
  • Omer Online: when you choose the online option and send a message, the question and any attachments you selected are sent to the online service for analysis. Relevant Health summaries, selected clinical-record summaries, imported-document excerpts, check-in summaries, and Rapha session summaries have separate sharing choices. An available on-device model is a different option; choosing it does not by itself send your question to Omer Online.

App data may be handled by the account and cloud infrastructure used to provide the feature you enable, including Firebase services, and by the Omer Online service when you choose to send content there. We do not use Apple Health or clinical-record data for advertising or marketing. To change these choices, use Health permissions in iPhone Settings and the S2Y Health Assistant privacy settings. To request access to, correction of, or deletion of account-linked information, contact us using the details below. We may need to verify your identity and may retain information where required by law. Turning off a backup toggle does not itself delete copies already uploaded.

Sharing Personal Information

We share personal information with service providers to help provide the website and app features you choose, as described above. For example:

  • We use third-party payment processors (such as Stripe) to handle payment transactions. These processors have their own privacy policies governing the use of your payment information.
  • Account and optional backup features use cloud hosting and storage providers. Omer Online receives the content you choose to send for online analysis. The app's sharing controls distinguish these purposes.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

Automatic decision-making

If you are a resident of the EEA, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Your rights

GDPR

If you are a resident of the EEA, you have the following rights regarding your Personal Information:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Ask that your Personal Information be corrected or updated.
  • Right to erasure: Request that your Personal Information be deleted ("right to be forgotten").
  • Right to data portability: Receive your personal data in a structured, commonly used format.
  • Right to restrict processing: Ask us to limit how we use your personal data in certain circumstances.
  • Right to object: Object to processing of your personal data based on our legitimate interests or for direct marketing.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us through the contact information below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies and Tracking Technologies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another.

We also use the following tracking technologies and local storage:

  • Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our Site. Analytics cookies are only loaded after you provide consent via our cookie banner. Data is processed by Google LLC (United States). You can opt out at any time via the cookie banner or by using the Google Analytics Opt-out Browser Add-on.
  • Vercel Analytics: We use Vercel Analytics to measure site performance and page views. This service is provided by Vercel Inc. (United States) and is only activated after your consent.
  • localStorage (theme preference): We store your light/dark theme preference locally in your browser using localStorage. This data never leaves your device and contains no personally identifiable information.

Do Not Track

We respect your browser's Do Not Track (DNT) setting. If DNT is enabled, we will not load analytics or advertising tracking scripts. You can also manage your cookie preferences at any time through the cookie consent banner on our Site.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@s2y.us or by mail using the details provided below:

S2Y
1515 Route 22 West STE 30 #1099
Watchung, NJ 07069
United States
Phone: +1 678-792-8330