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Terms and Conditions

Last updated: Oct 2, 2026

Please read these terms and conditions carefully before using Our Service.

Terms of Product and Service

INTRODUCTION

These Terms of Use govern your use of S2Y’s website, S2Y mobile app, connected services, and products described below (together, the “Services”). The website is operated by S2Y, LLC (“S2Y” or “we”; company address: 8 The Green STE B, Dover, DE 19901, United States). Product-specific instructions and warranties, where provided, also apply.

HYPOCHLOROUS ACID PRODUCT

The high purity electrolyzed hypochlorous acid device (“HOCl Device”) provided by S2Y is intended for general disinfection purposes and personal hygiene. It is NOT a medical device and is not intended for the diagnosis, treatment, cure, or prevention of any disease or health condition. Any statements regarding its effectiveness are based on general disinfection guidelines and are not intended to replace professional medical advice, diagnosis, or treatment. This section applies to the HOCl Device, not to S2Y Rapha.

Use Limitations:

  • The HOCl Device is designed strictly for external use and surface disinfection. It should not be used internally or as a substitute for prescribed medical treatments.
  • Users must follow all instructions provided in the user manual to ensure proper and safe operation.
  • S2Y makes no guarantees that the use of the HOCl Device will prevent any specific illness or health condition.

Liability Disclaimer:

  • S2Y disclaims any liability for any direct, indirect, consequential, or incidental damages arising from improper or unauthorized use of the HOCl Device, including but not limited to injuries, health complications, or damages caused by attempts to use the HOCl Device for medical purposes.
  • Users assume full responsibility for any misuse or incorrect application of the HOCl Device that deviates from the intended general disinfection purposes as specified by S2Y.

Regulatory Compliance:

  • The HOCl Device has not been evaluated by medical regulatory bodies such as the FDA for use as a medical treatment device. It is compliant with applicable non-medical standards for safety and effectiveness related to surface disinfection only.

By purchasing or using the HOCl Device, users acknowledge and accept the above terms and agree to use it responsibly and within the scope of its intended use.

S2Y RAPHA AND THE MOBILE APP

S2Y Rapha (“Rapha”) is a separate connected product. When used with a compatible Rapha device, the S2Y mobile app can help you pair the device, choose among its eight built-in modes, set a session duration, adjust intensity, switch modes, and stop an app-controlled session. The app can also display available device status and keep a record of sessions. Pairing a device or opening a control screen does not start output; starting a session requires your action in the app. Availability of controls and status depends on the device, its connection, and permissions.

Follow the instructions supplied with your Rapha device, including its placement, charging, and safety instructions. Choose settings that are comfortable for you and stop using the device if you experience discomfort. App connection or a recorded command does not, by itself, establish that the device delivered output or that a health outcome occurred.

The app may show check-ins, Apple Health trends, and observations alongside Rapha sessions. These features are for personal health management and reflection. A change observed after a session does not establish that Rapha caused it. Neither the app nor its suggested modes diagnose a condition, prescribe treatment, or replace a qualified healthcare professional’s advice. Features that depend on Apple Health or an account remain subject to your separate choices and the applicable privacy notices.

YOUR USE OF THE SERVICES

We grant you a non-exclusive and revocable right to access and use the Services following these Terms of Use. By accessing or using the Services, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you may not access or use the Services. You should also review our Privacy Policy before you access the Services, as it sets out important information about how we may use your personal information when you are using the Services.

HEALTH CHAT AND OMER WELLNESS NOTICE

S2Y Health Chat, including Omer, is a general wellness information service. It is not a medical consultation service and does not diagnose, treat, cure, or prevent any disease. Where supported on your device, an on-device model processes a question locally. Omer Online is a separate connected option: when you choose it and send a message, your question and any attachments you select are transmitted for online analysis. Other health, clinical, check-in, or Rapha summaries require their respective sharing choices before they are included. Online availability may vary.

Apple Health access, optional account backup, and sharing with Omer Online are separate choices. See our Privacy Policy and Consumer Health Data Privacy Policy for the data categories, recipients, retention and deletion practices, and how to change your choices.

Information from Health Chat is educational only and does not replace advice from a licensed physician or other qualified healthcare professional. Do not make medical decisions, or start, stop, or change any treatment or medication, based solely on this service.

If you believe you are experiencing a medical emergency, call 911 (or your local emergency services number) immediately.

Features or paid plans mentioned in other materials are available only when they are actually offered in your version of the app and, where applicable, through a separate purchase flow. These Terms do not by themselves enroll you in a subscription or authorize a charge.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in and to S2Y’s products, software and Services shall remain the exclusive property of S2Y and its licensors (if applicable).

RESTRICTIONS ON YOUR USE OF SERVICES

You agree not to:

  • Modify, copy, reproduce, rebroadcast, or retransmit any content that you may access through your use of the Services, except as authorized by applicable law;
  • Disassemble, reverse engineer or otherwise decompile your S2Y product or any software, applications, upgrades or updates made available to you through the Services or installed on your S2Y product, except as authorized by applicable law or license terms;
  • Knowingly introduce viruses, worms, trojans or other technologically harmful materials to the Services;
  • Otherwise use the Services in any way or for any purpose which may infringe the intellectual property rights of any third party;
  • Access or use the Services for any unlawful purpose.

THIRD-PARTY SERVICES

The Services provide you with access to software and links to other services operated by third parties. Any such services are outside of the scope of these Terms of Use. You accept that S2Y is not responsible for such third-party services or for assessing any third-party content.

LIMITATION OF OUR LIABILITY

The Services are provided “as is” without any warranties of any kind. S2Y and its suppliers, to the fullest extent permitted by law and except as expressly provided to the contrary in any applicable product warranty documentation, disclaim all warranties, including the warranty of merchantability, warranty of non-infringement of third-party rights, and the warranty of fitness for a particular purpose. S2Y and its suppliers make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics and links. In no event will we be liable to any party for any damages whether direct, indirect, special, consequential or other for any use or inability to use the Services, including, without limitation, any damages for lost profits, business interruption, loss of programs or other, even if we are expressly advised of the possibility of such damages.

TERMINATION OF SERVICES

We may terminate or suspend your access to the Services at any time, with or without notice, if we determine that you have violated these Terms of Use or any applicable law. You may also terminate your use of the Services by discontinuing access. Upon termination, your right to use the Services will immediately cease.

GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements whereby S2Y LLC. (Company address: 8 The Green STE B Dover, DE 19901, United States) provide you shall be governed by and construed in accordance with the laws of the United States.

DISPUTE RESOLUTION

Any disputes arising out of or in connection with these Terms of Service shall be resolved through negotiation. If negotiation fails, the dispute shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and fees associated with the arbitration.

REFUNDS AND COMPENSATION

If the Services cannot be provided as expected, or if you are dissatisfied with the Services, you may be eligible for a refund or compensation. Please contact us at info@s2y.us for further details. Refund eligibility will be determined on a case-by-case basis.

SERVICE INTERRUPTION OR TECHNICAL SUPPORT

In the event of service interruptions, system maintenance, or technical issues, S2Y will make reasonable efforts to inform users in advance through email or website notifications. We aim to minimize downtime and ensure a prompt resolution of any issues.

FORCE MAJEURE

S2Y shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, network failures, or other unforeseen events.

MISCELLANEOUS

We may need to change our Terms of Service from time to time. If changes are material, we will notify you before these amendments enter into force. Any questions regarding these Terms of Service may be directed to info@s2y.us.